CRM & Call Centre
How can we help you?
Select a service below to find answers, or log a support request and our call centre team will assist you.
Service lines
4
Supported services
Call centre
24/7
Agents available
Response time
< 1h
For urgent requests
Status
Online
All systems operational
Customer service lines
| Service | Description | Action |
|---|---|---|
|
Accounts & Wallet
|
Fortune Wallet accounts, registration fees and balance queries | View FAQ |
|
General Support
|
Any other customer request or escalation | View FAQ |
|
Loans & Disbursements
|
Loan application status, disbursement queries and approval follow-ups | View FAQ |
|
Repayments & Collections
|
Repayment schedules, arrears, penalties and payment reconciliation | View FAQ |
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